Last updated: 30 June 2026
Scope
These terms are issued by NOOR ART STUDIO SARL, operator of Riad Fatimid, registered with the Marrakech Commercial Register under No. 170193 and identified by ICE 003808976000055.
They apply to reservations made directly by email or any other direct Riad Fatimid channel. If a booking confirmation, special offer or booking platform states different conditions, those specific conditions prevail for the booking concerned.
Reservations
A reservation is considered confirmed only after written acceptance by Riad Fatimid and, where applicable, receipt of the requested deposit, bank guarantee or payment information.
The guest agrees to provide accurate information: identity, contact details, stay dates, number of guests and special requests. Any specific request remains subject to availability and must be confirmed in writing.
Payments
Prices are communicated in the currency indicated at the time of booking. Unless otherwise stated, taxes, additional services, transfers, excursions, meals or optional services may be charged separately.
Riad Fatimid may request a deposit or guarantee to confirm the reservation. The balance is payable according to the terms set out in the confirmation, no later than during the stay or on departure.
Bank charges, exchange costs or commissions linked to the chosen payment method remain payable by the guest unless otherwise agreed in writing.
Cancellation policy
The applicable cancellation terms are those stated in the booking confirmation or selected offer. If no specific terms are stated, the following rules apply to direct reservations:
- free cancellation up to 14 days before the scheduled arrival date;
- cancellation between 14 and 7 days before arrival: 50% of the first night may be charged;
- cancellation less than 7 days before arrival, early departure or no-show: the first night or deposit paid may be retained;
- non-refundable offers, promotions or group bookings may follow specific rules stated at the time of booking.
Any refund is made by the method considered appropriate by Riad Fatimid, less non-recoverable bank charges.
Check-in and check-out
Unless otherwise agreed in writing, check-in is available from 2:00 p.m. and check-out must be completed before 11:00 a.m. Early check-in and late check-out are subject to availability and may incur additional fees.
Guests may be asked to present valid identification and the information required for administrative, safety or stay-related formalities.
Liability
Riad Fatimid undertakes to provide the confirmed services with the reasonable care expected of an accommodation provider. It cannot be held liable for indirect damage, loss of opportunity, service interruptions caused by third parties or events beyond its control.
The guest remains responsible for damage, deterioration, lost keys, disturbance or costs caused by the guest, accompanying persons or authorised visitors.
Force majeure
Neither party may be held liable for failure caused by an unforeseeable, unavoidable or external event making performance impossible or significantly more difficult: natural disaster, administrative decision, conflict, epidemic, major network outage, strike, transport disruption or similar event.
In such a case, the parties will seek in good faith an appropriate solution, such as postponement, credit or cancellation depending on the circumstances.
House rules
- Quiet, respect for staff, other guests and neighbours are required at all times.
- Smoking is prohibited in rooms and indoor areas not designated for that purpose.
- External visitors, private events, professional photo shoots or full privatisations must be authorised in advance.
- Pets are accepted only with prior written approval.
- Personal belongings remain the guest's responsibility, unless fault by the property is proven.
- Damage or serious breach of the rules may result in additional fees or termination of the stay without refund.
Applicable law
These terms are governed by Moroccan law, subject to any mandatory provisions applicable to the guest. In the event of a dispute, an amicable solution will be sought first before any referral to the competent courts.